Frequently Asked Questions
What are nicotine pouches?
Nicotine pouches are small, white pouches that contain nicotine, flavoring, and plant-based fibers. They are placed between the gum and lip for nicotine absorption. They are tobacco-free, smoke-free, and spit-free.
How do I use nicotine pouches?
Place a pouch between your upper lip and gum. You may feel a tingling sensation — this is normal. Keep it in for 15–60 minutes depending on your preference, then dispose of it responsibly.
What nicotine strengths do you offer?
Our products come in various strengths, typically ranging from 3mg to 20mg per pouch. Each product listing includes the nicotine content. If you're new to nicotine pouches, we recommend starting with a lower strength.
Where do you deliver?
We currently deliver across all seven emirates of the UAE — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Check our Shipping Policy page for more details.
Is shipping free?
We offer free standard shipping on all orders over AED 150. Orders below this threshold are subject to a flat shipping fee calculated at checkout.
How long does delivery take?
Standard shipping takes 3–5 business days across the UAE. Express shipping takes 1–2 business days. Same-day delivery is available in Dubai and Abu Dhabi for orders placed before 2 PM GST.
Can I return a product?
Unopened products can be returned within 14 days of delivery for a full refund. Due to health and safety regulations, we cannot accept returns on opened nicotine products. See our Terms & Conditions for full details.
Are your products authentic?
Yes, 100%. All products are sourced directly from manufacturers or authorized distributors. We guarantee the authenticity of every item we sell.
What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and other major payment methods through our secure UAE-based payment processor, Ziina.
What is the minimum age to purchase?
You must be at least 18 years old to purchase nicotine products from NicotineUS. By placing an order, you confirm that you meet this age requirement.